Terms of Sale

Last updated: January 11, 2025

View entry in the Norwegian Register of Business Enterprises

1. Parties

Seller:

Konsulent Dan Gøran Lunde AS (trading as: Kerta Consulting)
Organisation number: 814 726 592
Email: contact@kerta.no
Contact person: Dan Gøran Lunde

Buyer: The person or entity purchasing services from Konsulent Dan Gøran Lunde AS.

2. Payment

The following payment methods are accepted:

• Vipps
• Invoice (for business customers)
• Bank card (Visa/Mastercard)

Payment is due at the time of order unless otherwise agreed in writing. For invoice payments, the payment term is 14 days from the invoice date, unless otherwise agreed.

Late payment interest may be charged in accordance with Norwegian law on late payment interest.

3. Delivery

Konsulent Dan Gøran Lunde AS primarily delivers digital services and consulting work.

Delivery time is agreed individually for each assignment and specified in the offer or contract.

For digital products and services, delivery occurs immediately or according to an agreed schedule.

In the event of a delay beyond the agreed delivery time, the buyer shall be notified as soon as possible.

4. Right of Withdrawal

For consumer purchases, the Norwegian Consumer Purchases Act applies. The withdrawal period is 14 days from the date of purchase.

The right of withdrawal does not apply to:

• Services that have already been fully completed with the customer's consent
• Digital services that have been fully delivered
• Customized or personally tailored services

To exercise the right of withdrawal, the buyer must send a notification to contact@kerta.no before the withdrawal period expires.

5. Returns

As Konsulent Dan Gøran Lunde AS primarily delivers digital services and consulting work, physical returns do not apply.

When exercising the right of withdrawal, any amounts paid will be refunded within 14 days after the seller has received notice of the withdrawal.

Refunds will be made to the same payment method used for the purchase, unless otherwise agreed.

6. Complaints

Services must comply with what has been agreed in the contract or offer.

In the event of defects or errors, the buyer must notify the seller within a reasonable time after the defect was discovered or should have been discovered.

Complaints should be sent to: contact@kerta.no

In the case of a justified complaint, the seller will make every effort to:

• Correct the defect or error
• Provide a price reduction
• Refund the amount paid

The buyer may also demand cancellation of the agreement if the defect is material.

7. Dispute Resolution

The parties shall attempt to resolve any disputes amicably.

If an amicable resolution cannot be reached, consumers may contact the Norwegian Consumer Council (forbrukerradet.no) or use the European online dispute resolution platform (ec.europa.eu/consumers/odr).

Disputes between business customers and Konsulent Dan Gøran Lunde AS shall be resolved by the ordinary courts, with Oslo District Court as the agreed venue.

Norwegian law applies.

8. Privacy

The processing of personal data is governed by our privacy policy.

9. Contact Information

For questions about our terms of sale, please contact us at:

Email: contact@kerta.no
Contact person: Dan Gøran Lunde